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Penelec customers must reset passwords after security breach

Pennsylvania – The parent company of Penelec and other electric companies in our state, the First Energy Corporation, is requiring all customers to reset their passwords due to a security breach.

First Energy disabled the online accounts and asked customers to reset the passwords on Friday after detecting hackers making numerous unauthorized attempts to log into customer accounts.

Although the majority of the hacking attempts were unsuccessful, some of the logins were completed.

If you are a Penelec or other First Energy company customer, you will not be able to access your account online until you update your password.

You’ll need to enter your username and email address that you’ve previously associated with your online profile, and the company will send you a link to reset the password.

If you have trouble or need help, visit the Contact Us page of FirstEnergyCorp.com.