Harrisburg, PA – PennDOT photo licensing services had some technical issues on Tuesday. The problems are now fixed, but PennDOT says that anyone who tried to get their driver’s license photo during that time might have to wait a little longer to get their card in the mail.
During the outage, the licensing centers weren’t able to take all of their usual steps to protect against identity theft.
Because of that, if you recently went to change your license, you might get a card that says “interim” on it. That card is only good for 15 days, and PennDOT will automatically mail you a permanent product within that time period.
The statewide technical issue that affected PennDOT’s photo licensing and related services at PennDOT’s Driver License and Photo License Centers on Tuesday, April 30, 2019, has been resolved by PennDOT’s photo license vendor. All driver licensing and photo licensing services are now available.
While all photo licensing services are once again available statewide, in some cases customers processed today may have received a driver’s license or identification card displaying the word “interim.” The interim product is valid for 15 days and can be used like all other driver’s license or identification card products within the valid period.
To protect against identity theft, PennDOT uses the 15-day period to ensure that a customer’s photograph does not match another photograph in its database under a different name. Customers should expect to receive their permanent product in the mail within 15 business days. If, for any reason, you do not receive your permanent product in the mail within 15 business days, please contact the PennDOT Customer Call Center at 717-412-5300.
PennDOT apologizes for the inconvenience this outage has caused customers. The department will continue to provide updates as needed on social media.
To find a PennDOT Driver’s License or Photo License Center visit www.dmv.pa.gov and click on “Find a Location.”